We offer two different types of Smart Hands service:
Scheduled Maintenance
Instead of coming to site to complete ad hoc tickets as they are raised, we will visit site on regular and planned days of the week / month / quarter depending on the size of your environment and how many BAU tasks you might expect over a given time period. On each visit to site we will complete a batch of your physical BAU tasks – working in priority order. Scheduled maintenance is resourced with 2 x Sunspeed engineers and is charged by the ‘day’.
Responsive Support
This service is designed to help teams get ‘important tasks’ done quickly. We will complete tasks within 72 ‘business hours’ of the ticket being logged in our system. Responsive support tickets are resourced with 1 x Sunspeed engineer and is charged by the ‘on-site hour’. There is a £500 per calendar month spend commit for this service.
Our ‘smart hands’ services are typically contracted under a Master Services Agreement. This allows the service to be delivered with more flexibility – without having to rely on a Purchase Order to be raised ahead of each visit to site.
Smart Hands
IT Engineering Tasks
Equipment cabling; Move & Optimise activities; Physical device checks; Device decommissions; New equipment Installs; Part / Cable swaps Device / cable labelling ;Cable management
Ticketing System
Our portal makes it easy to create, update and track tickets and we can also build custom reports to give you access to the data you want right on your dashboard. It also enables live communication with on-site teams.
Sunspeed MSA
Our Master Services Agreement can bring together key services to deliver maximum value, including: Smart Hands, Asset Disposal, Warehousing & Storage, Staging & Configuration and more.
Frequently Asked Questions
Why Sunspeed?
Established & Trusted – With 30+ years of experience, Sunspeed has delivered thousands of specialist data centre and IT projects. We support many of the UK’s Data Centres, Large Service Integrators and IT Resellers and are trusted by organisations small and large across both the private and public sectors.
Safe & Secure – At Sunspeed, our experienced and security cleared engineers can coordinate all your logistical needs as well as deliver the technical requirements for any server relocation, from small moves to large data centre projects.
Project Coordination – No matter the size or scope, a dedicated project coordinator is assigned to all projects. As the main point of contact whilst a project is in delivery, the project coordinator is responsible for coordinating site surveys, scheduling, briefing the engineering teams and organising the logistics.
What Else Can Sunspeed Help Me With?
I Still Have More Questions
We are confident you still have a number of questions.
Pick up the phone and speak to us – our friendly and experienced staff are here to help you make good decisions when it comes to planning your IT or data centre project. You can reach sales on: +44 (0) 1252 377 027 or via our enquiry form.
