The risks created through inadequate infrastructure standards and management processes are not just limited to service disruption. There are also a number of indirect costs which can be equally detrimental.
Our Data Centre Management service is designed to help you gain control of you environment in four key ways:
- Reducing risk – Aligning your critical IT environments to defined infrastructure standards and control processes.
- Controlling change – Change management incl. smart hands coordination.
- Maintaining accurate data – DCIM Management to enable good decisions and easy delivery of value-add initiatives.
- Creating value – Always looking for opportunities to streamline and optimise to deliver operational benefits
Our Managed Service is flexible, allowing our customers to work with us in defining the elements that are important to them; our service is designed for easy transition, comprehensive service management and regular compliance visits, supported by a service menu based rate card.
Data Centre Management
Physical Change Management
Sunspeed will assess, approve and document all IMAC activities within your environment to ensure efficient use of capacities.
Compliance Checking & Reporting
According to an agreed schedule, Sunspeed will visit your sites to visually inspect the environment, racks and equipment against DCIMs and compliance checklists.
DCIM Management
Maintaining your DCIM tool and reflecting changes to ensure your Data remains accurate and up-to-date.
IMAC / IT Engineering
Undertaking phyiscal on-site IMAC activities including troubleshooting, internal moves, cabling, HDD swaps and more.
Standards & Processes
Creating and maintaining documented infrastructure and installation standards, if not already in place. Reviewing existing processes and creating new ones.
Stock & Consumables
Sunspeed can provide a range of stock & consumables, to be kept on-site and used for minor changes / incident management.
Physical Access & Escorting
Sunspeed will coordinate third party access and deliveries into your environment as required, and report on physical security.
Deliveries & Collections Management
Managament of equipment leaving or arriving at site: updating security, managing access and reporting.
Reporting & Stakeholder Management
We will lead a monthly review meeting to ensure service alignment and report on agreed metrics as well as opportunities to optimise and improve.
Frequently Asked Questions
Why Sunspeed?
Established & Trusted – With 30+ years of experience, Sunspeed has delivered thousands of specialist data centre and IT projects. We support many of the UK’s Data Centres, Large Service Integrators and IT Resellers and are trusted by organisations small and large across both the private and public sectors.
Safe & Secure – At Sunspeed, our experienced and security cleared engineers can coordinate all your logistical needs as well as deliver the technical requirements for any server relocation, from small moves to large data centre projects.
Project Coordination – No matter the size or scope, a dedicated project coordinator is assigned to all projects. As the main point of contact whilst a project is in delivery, the project coordinator is responsible for coordinating site surveys, scheduling, briefing the engineering teams and organising the logistics.
If our racks are hosted in a colocation facility, can we still benefit from a Sunspeed Managed Service?
Absolutely, we collaborate with customers in all facilities from small comms rooms, on-premise computer rooms, or purpose-built data centres. The additional benefit we can deliver in colocation facilities is being the conduit between your business needs and the operation of your room environment. We are familiar with most colo providers and already have great working relationships with them that instantly bear fruit for all parties.
Is our Data Centre too small to benefit from a Managed Service?
In short, the answer is “no,” our service can be right sized and efficiently priced for any requirement. You may require boots on the ground 24 x 7, a remote service desk managing activities from a distance, or not currently know what you need. The way Sunspeed structure our service components lends itself easily to all eventualities.
We currently have a Datacentre Managed Services provided either internally or externally.
No problem, and we don’t want to step on anybody’s toes. However, it is worth mentioning that where we have been contracted to manage Data Centre environments, we have enhanced installations with our knowledge, experience, lean methodology and understanding the impact of emerging technologies in modern datacentres. If you would like to get in touch, we can explore how we can support you in detail and help you make an informed decision about your current approach or supplier.
Due to the pace of change, our datacentre is never stable enough to benefit from a Managed Service.
A correctly managed data centre ensures that successful change becomes the norm. By understanding and documenting the assets, patching, security, power, space, etc. and then updating it after every change will ensure that you are always “change ready,” thereby reducing risk and time within expensive projects. Sunspeed are well versed in undertaking every aspect of physical IT change and by engaging with us on your projects you will also reap the benefits associated with a “one stop shop.”
What Else Can Sunspeed Help Me With?
I Still Have More Questions
We are confident you still have a number of questions.
Pick up the phone and speak to us – our friendly and experienced staff are here to help you make good decisions when it comes to planning your IT or data centre project. You can reach sales on: +44 (0) 1252 377 027 or via our enquiry form.
