Smart Hands Service

Sunspeed’s Smart Hands service provides expert, on-the-ground technical support for your data centre and comms room environments.

Our engineers can carry out a wide range of physical tasks, from installing servers and patching cables to replacing components, labelling infrastructure, and performing routine health checks.

Our Options

ON-DEMAND

Best for organisations with a minimal physical footprint or low-frequency site work.

Engineers are dispatched as available to carry out tasks such as cabling, equipment swaps, and device checks.

SCHEDULED

Engineering work scheduled in advance for planned change or maintenance windows.

Ideal for organisations with a predictable operational rhythm and structured change process.

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RETAINED

Contract-based support with defined SLAs and response times.

Tasks are submitted via ticketing portal, making this model well suited to uptime-critical infrastructure and multi-site operations.

RESIDENT

Full-time engineers embedded on site as part of your team.

A cost-effective solution for regulated industries or large-scale environments with ongoing hands-on requirements.

Our Service

Our approach is grounded in process. Every task is handled with care and documented appropriately, giving you visibility and assurance throughout. Because our engineers are experts in critical IT environments and trained on industry best practices, you can trust us to operate safely and efficiently even when handling business-critical systems.

We manage IMAC and BAU tasks to ensure you can proactively maintain your environment, reduce risk and streamline operations.

 

Why Sunspeed?

Process-led

We have developed systems and approaches that plug into your operational model, delivering predictability and confidence.

Experienced

We are leaders in the industry with over 30 years of experience delivering services to organisations accross industries.

SCALABLE

Whether you’re managing a single data room or a large geo-dispersed estate, we will deliver with the same focus.

HOW  WE’VE  HELPED  OTHERS

HOW  WE  CAN  HELP  YOU

We tailor our service to fit your objectives. We will always strive to deliver a service that meets your timescales and scope of work.

We provide the expertise, resources and experience to ensure a seamless end-to-end relocation.