Background
Sunspeed had previously managed a number of key infrastructure change projects for the client before being selected to provide a smart hands service. We were chosen on the merit of our offering, including the effectiveness of our engineers and the value of our technical insight and expertise.
72hr
SLA in place accross sites.
The Requirement
The customer required Sunspeed to provide smart hands on a 72-hour SLA accross 2 key sites running public cloud gaming services. They required responsive support to perform troubleshooting and IMAC tasks.
Through using multiple suppliers, the customer saw differing standards accross sites and wanted to centralise control and maintain quality of work.
The Solution
Sunspeed designed a solution which included 72-hour responsive smart hands support utilised through a bespoke ticketing portal.
The service enabled the batching of tickets and consolidation of tasks for greater cost-effectiveness.
During the initial consultation process, Sunspeed collaborated with the customer to develop standards and change controls to ensure consistency accross sites.
Tasks Including
IMAC (Installs, Moves, Adds & Changes)
Device part/drive swaps
Cable dressing
Fault finding & rectification
The Outcome
Sunspeed’s solution enabled the end customer to gain a greater degree of control over their infrastructure and achieve lower cost than their previous model.
The success of Sunspeed’s service on delivering on the customers’s objectives allowed them to trust us with more sites accross their estate. We are now in the process of implementing the service in sites accross northern europe.
DISCOVER HOW WE CAN SUPPORT YOU
Sunspeed has been providing IT services for over 30 years. We are industry leaders in transformation projects such as Data Centre Relocations, and provide a comprehensive package of services to deliver you control of your physical IT infrastructure. Reach out today to discover how we can support you:
