Case Study: UK Data Centre Smart Hands

Overview
Sunspeed was engaged by a financial services organisation to provide Smart Hands support across their UK data centres. We provided the client with responsive on-site engineering to support their teams with resolving layer 1 issues or handling Installs, Moves, Adds or Changes (IMAC). This enabled the customer to take greater control of their geo-dispersed environments, and ensure that their in-house teams were focused on delivering on strategic initiatives.
technical project management

THE PROJECT

Custom Ticketing Portal

Bespoke ticketing provided seamless and easy communication of requests with our teams.

IMAC

Sunspeed's engineers handled BAU Installs, Moves, Adds & Changes.

Remote Hands

Seamless communication between our on-site Engineers and customer home and office based teams.

Data Centre Engineering

Sunspeed deployed in-house Data Centre Engineers with experience working in live customer environments.
The MSA
We want to highlight the power of the MSA in leveraging Sunspeed's services. Our customers report that Sunspeed's greatest value to their organisation is offering a range of Layer 1 Services under one roof. The MSA helps you integrate your organisation with our teams, and make the best use of our expertise and resources. We can work with you to built a Master Services Agreement that meets your needs. We can build it to include a number of rate-carded services such as: On-site HDD Shredding; Technical Logistics; Smart hands; Staging & Configuration; Warehousing & Storage; & much more...

"The client also stated that the install, device positioning and implementation was the best he has ever seen put out in production from rolling out their solutions"

Sam
Business Development Manager

"Mission focussed and attacked the task professionally, great communication between the guys (and me) when anything needed to be checked. All eventualities were accounted for."

Laura
Project Manager

"The entire Sunspeed team demonstrated professionalism throughout and the standards achieved were high, exceeding my expectations, which were by no means low!"

Paul
IT Project Manager

"Thank you once again for your help, collaboration, and support throughout the entire project, while ensuring no impact to our stakeholders."

Martin
IT Project Manager

"The office clearance and Data Centre recovery went like clockwork. All work was carried out in an efficient and professional manner and no problems, great!"

Andrew
IT Project Manager

"Hi Sunspeed just wanted to say all delivered yesterday safe and sound. And big thanks to the team you guys are rock stars..."

Jackie
Solutions Centre Manager